Return and Refund Policy
Overview
At Royal Sofa, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our return and refund policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we can’t offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition as when you received it.
- If the original packaging is unavailable, please ensure the item is securely wrapped in bubble wrap or suitable protective material to prevent damage during transit. If you refuse the delivery on the day of delivery, the return is free of charge. For returns requested after the delivery day, a collection fee of 15% of the product’s value will be applied.
We are here to help, so if you’re unsure about the packaging, please contact our customer service team for advice.
14-Day Cooling-Off Period
In line with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the item. If you change your mind during this period, please contact us to arrange a return.
Collection Service for Large Items
For large items like sofas, we offer a convenient collection service. If you refuse delivery on the day of delivery, the return is free of charge. If the collection is requested after the delivery day, a collection fee of 15% of the product’s value will apply. The item remains your responsibility until it is collected by our team.
Inspection Upon Delivery
Please inspect your sofa upon delivery. If you notice any visible damage or defects:
- Inform the delivery team immediately.
- Contact us within 48 hours so we can arrange a solution (repair, replacement, or refund).
Conditions for Assembled Items
We understand that sometimes items are assembled before a decision to return is made. We can still accept returns for assembled items, but a deduction may apply to cover the cost of repackaging or dismantling.
Returning Defective or Damaged Goods
If your item arrives defective or damaged, please contact us within 5 days of delivery. We will offer a repair, replacement, or full refund depending on the situation. In such cases, we will cover all return and delivery costs.
Customer Responsibilities for Returns
To ensure a smooth return process:
- Package the item securely to avoid damage during transit.
- Items damaged due to improper packaging may be subject to a partial refund.
Refund Processing Time
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 14 days to your original payment method.
Refund of Delivery Charges
- Change of Mind Returns: Delivery charges are non-refundable.
- Faulty or Damaged Items: We will refund the original delivery cost.
Non-Returnable Items
We cannot accept returns for:
- Gift cards.
- Downloadable software products.
- Health and personal care items.
- Items that are intimate or sanitary in nature.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, please email us at [email protected].
How to Return Your Item
Please mail your item to:
Bradford, Unit 6E, Beckside Lane, BD7 2JX.
- You are responsible for the return shipping costs unless the item is defective or damaged.
- For high-value items, consider using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.
Need Help?
If you have any questions or need assistance with your return, please contact our friendly customer service team at:
Email: [email protected]
Phone: 07597578789 or 01274050830
Why Shop with Us?
- Flexible Returns Policy – We’re here to make returns easy.
- Customer Support – Friendly help when you need it.
We value your trust and are committed to making your experience with Royal Sofa a pleasant one.
Last Updated – December 2024